Support

A little help. A smoother experience.

Find your next step, whether you’re visiting a venue or running one.

FOR GUESTS

What’s the difference between GPLUG and Suite?

GPLUG is for guests. GPLUG Suite is for the team serving them. The two apps connect the same orders, requests and service updates.

How do I get my business started?

Tell us about your business using the contact form. We’ll discuss your service flow, the right modules and the setup your venue needs.

Does GPLUG work at every venue?

GPLUG works at participating, configured venues. Features vary with each venue’s enabled modules and device permissions.

What if I can’t connect to a venue?

Check that the venue supports GPLUG and that Bluetooth and the requested location permissions are enabled. Reopen the app, then contact support if needed.

What languages does GPLUG support?

English · Deutsch · Español · Italiano · Türkçe · Français

How does dietary preference filtering work?

In the GPLUG app, go to your profile and set your dietary preferences (vegan, vegetarian, gluten-free, etc.) and any allergies. The menu will automatically highlight compatible items and disable incompatible ones.

How do I track my orders in the guest app?

Tap the Orders tab in the GPLUG app. You will see real-time status for all your current orders (Pending → Preparing → Ready → Delivered) and your full order history.

GSUITE

FOR YOUR TEAM